What if your products do not run well?
First, kindly contact us at any time when your found the question. Give us more details as much as possible(such as video, pics). Our technician will analyse the question and help to find out the reason and the solution.
If we can confirm it is our quality problem, we will take our responsibility and make the replacements for you without any hesitation.<o:p>
How can I get the best suitable diamond tools?
Offer Singoon more details about your stone and cutting machine:
1. Diamond Disc/Blade for sawing, slicing, splitting or any other applications
2. Stone Hardness, Abrasiveness and Grit Size, pictures or samples if possible
3. Machine used for Diamond Blades/Discs, Bridge Saw, Table Saw, Brick Saw, etc
4. Machine Main Motor, Spindle RPM, Feeding Speed and Cutting Depth
5. Size of diamond tools.
6. General request for Blade Life /Cutting Square Meters per blade;
What is the MOQ and the shipping detail?
You can buy any quantity from us, we suggest you buy it by sets so you can make the test on our products and see its performance.
For delivery details:
Calculate the total weight of your order.
Choose a shipping method.
Check the current freight Rate and calculate shipping charges.
Check the other charges and add together.
For any orders, the weight should over 45kgs(requested by Air Line Companies, otherwise the Airfreight below 45kgs is very high). Kindly noted.
Do you provide FREE Samples if I want to buy from your factory?
Singoon will NOT offering free samples, because diamond tools are high value products, very limited diamond tools companies would like to provide free samples, if you want to check our quality, a trail order is much better.
What's more, people will cherish the samples more by paying it. They will check and make the inspection on the products carefully. On the other hand, the cost for samples is much higher than ordinary production.
We want to buy diamond tools from your company, how can we ensure the quality?
First of all, we thank you for your trust on our products. Singoon is a professional manufacturer in stone cutting tools for over 15 years. We are very strict on quality, from the raw material to the end products, we have professional full-time QC to check every process. We consider quality and service as our first life. We would like to share the performance of our segments from our other clients.
If it is possible, we strongly recommend a small trial order, then you will see the performance of our diamond segments directly.
Do you only have wire saw machine, and there are no other tools for stone quarry?
We not only have wire saw machine, but we also produce diamond wire saw and diamond segment for stone quarry, one-time to solve the stone quarry troubles for customers.
Do you have your own brand, do you have your own patents?
We have independent trademarks and a number of new utility patents, and we have successfully applied for becoming a national high-tech enterprise in 2020.
Is the use of Singoon wire saw machine safe?
All the control switches of our wire saw machine are 24V volt human safety voltage, which can effectively protect the safe operation of workers.
Does the wire saw machine require the phase of the power supply?
Singoon wire saw machine does not require the phase of the power supply, and there is no need to identify and exchange the power phase so that the mine workers operate and improve work efficiency.
You are a Trading Company or Manufacturer?
We are an original reliable machinery manufacturer.
If the joint is too tight, it will increase the damage of the wire rope and cause the wire rope at the joint to break prematurely
Solution: moderate crimping to reduce wire rope damage.
Due to the machine, the wire saw is not running smoothly and frequently shakes, which will easily cause the middle rope and the joint to break frequently
Solution: Use high-precision machines and maintain them during use to ensure machine performance, increase the smoothness of the wire saw, and reduce jitter.
The customer one-sided pursuit of cutting efficiency and forcibly lowered the knife, which caused the wire saw to run too far and the tension was too large, which in turn caused the wire rope to break
Solution: Reduce the amount of cutting and adjust it to a proper level.